Returns & Refunds

Due to the personal care nature of our products, we can only accept returns under the following conditions:

Items must be unused, unopened, and in their original packaging.

Return requests must be submitted within 14 days of delivery.

Proof of purchase is required for all returns.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns for:

Opened or used bath salts, soaks, oils, or personal care products.

Gift cards.

Sale or clearance items.

Products damaged due to misuse or improper storage.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number, photos of the item and packaging, and a description of the issue.

We will review the claim and, if approved, provide a replacement or refund at no additional cost.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Contact Us

For return inquiries, please contact: support@solandsoil.ca